REGULATIONS FOR CUSTOMERS
Logicalmoves -VN provides customers with services such as moving domestic and abroad, moving pets, storing, filing … When using our services, please follow the following steps:
Step 1: Contact us via hotline, email or information on the website to receive free survey and consultation.
Step 2: The two sides negotiate, quote and sign the contract
Step 3: Payment
Step 4: Performance of the contract
Step 5: Acceptance test
CANCELLATION AND COMPENSATION PROCESS
When there is a need to cancel the service, the buyer can immediately contact Logicalmoves.net via email to confirm the service cancellation. Cancellation 07 days will be refunded 50% of the contract value according to the quotation.
During the acceptance process, if there is a break or damage caused by the employee’s fault during the house cleaning process, the Company will assist in repairing it. If there is a loss The team will send a team of staff to assist with the examination, search and investigation.
In case a customer buys Insurance, the company will assist in the connection and documentation for the Insurer and help the customer to make a list.
DISPUTE AND COMPLAINT SETTLEMENT PROCESS
Step 1: Customers can send their complaints to Logicalmoves.net through the following means:
Phone number (+84 28) 39415322/25
At the company’s office: 396/4 Nguyen Tat Thanh, Ward 18, District 4 – Ho Chi Minh City, Vietnam
Step 2: Logicalmoves- VN will contact the customer to find out the cause and handle it thoroughly.